LegalSupport
Grievance Redressal
We take every complaint seriously. Here is how to reach us and what to expect.
Level 1 — Customer support
Write to hello@payzaza.com with your registered business name, transaction or reference ID and a description of the issue. We acknowledge complaints within 24 hours and aim to resolve them within 7 working days.
Level 2 — Grievance officer
If you are not satisfied with the resolution, escalate to our Grievance Officer:
- Grievance Officer, Payzaza Private Limited
- 1020, Eye of Noida (EON), Sector 140, Noida–Greater Noida Expressway, Noida, Uttar Pradesh 201305, India
- Email: grievance@payzaza.com
Escalated complaints are resolved within 30 days of receipt.
Payment-related complaints
Where a complaint concerns a transaction processed by a partner bank or payment aggregator, we will coordinate with that partner on your behalf. You may also use the partner’s own grievance mechanism and, where applicable, the RBI Integrated Ombudsman Scheme.